Let’s Talk About : Shipping

You’ve bought your equipment, and you’ve gotten that rush of getting your restaurant a shiny new toy…and then, you remember: shipping. Knowing that your fate lies in the hands of a collection of people who don’t know you (and who you don’t know) is torture. Especially when you’re in a business where things tend to get done quickly.

To explain our role in the shipping process, let’s go back–all the way back, to the beginning, when you placed your order.

CHAPTER I: Humble Beginnings

When you placed your order with us, the order was processed within approx. 24-48 hours, and the manufacturer of the products you ordered was notified. This wasn’t us bragging to the manufacturer that we sold their stuff. Actually, Restaurant Equipment Club orders direct from manufacturers and drop-ships direct to you. So it’s almost like you’re ordering directly from the manufacturer (which is how we keep our prices so low). And because we’re working with manufacturers in this way, our inventory comes to us from our manufacturers’ warehouses.

CHAPTER II: Your Items Are In Stock, And Everything Is Great

The manufacturer(s) of the product(s) you ordered take over from here to prepare your order for shipment. If the manufacturer has everything you need in stock, you’ll have your stuff in approximately 5-7 business days. When your order is sent out to ship, you’ll receive an e-mail letting you know. That e-mail also comes with a tracking number so you can check in to see how your order is doing.

CHAPTER III: Your Items Are Not In Stock, And Everything Is Less Great

Items aren’t always in stock, unfortunately. Since every kitchen is different, many larger items are built to order according to customer specifications. If the manufacturer doesn’t have your item in stock, the production lead time is approximately 2-3 weeks. In some unfortunate cases, though, the production lead time could be as long as 4-6 weeks. Keep in mind that production lead time does not include processing and transit time.

AFTERWORD: What We Talk About When We Talk About Approximate Shipping Times

We want to take a moment to emphasize our repeated use of “approximately” when describing shipping times. Shipping can take more or less time than our approximations, depending on a whole number of factors, including:

  • How far (or close!) the shipping destination is from the manufacturer’s warehouse.
  • Factory delays.
  • The shipping truck could run out of gas and the poor driver has to push an 18-wheeler two miles up the road to the nearest gas station, only to find that they don’t have diesel, and then he has to push it another two miles, but along the way he meets a talking dog, and the dog and the driver go on a series of adventures which are developed into a successful film franchise, but the dog has better lawyers than the driver, so the driver ends up broke and has to go back to driving his rig, which is still a half a mile from the gas station.
  • Weather conditions.

Basically, REC can never guarantee shipping times. Simply put: there are too many variables for us to responsibly guarantee anything. But until your order is fulfilled, we’ll be there to keep manufacturers on the ball!


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